Legal
Cookie Policy
Last updated: 1 January 2025
This Cookie Policy explains how Propscribe AI Pty Ltd ("we", "us") uses cookies and similar technologies on our website and platform at propscribe.ai.
1. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They allow the site to remember your preferences, keep you logged in, and understand how you use the product. Similar technologies include local storage, session storage, and tracking pixels.
2. Categories of Cookies We Use
We use three categories of cookies:
Strictly Necessary
Required for the platform to function. These include authentication tokens, session cookies, and security cookies. They cannot be disabled.
Performance & Analytics
Help us understand how users interact with Propscribe so we can improve the product. Collected data is aggregated and anonymised where possible. Requires your consent.
Functional & Support
Enable features like live chat support (Intercom) and in-app messaging. These cookies personalise your support experience. Requires your consent.
3. Cookies We Set
| Name | Provider | Purpose | Duration | Category |
|---|---|---|---|---|
| __clerk_* | Clerk | Authentication and session management | Session / 1 year | Essential |
| __session | Propscribe | Maintains your logged-in state | Session | Essential |
| propscribe_cookie_consent | Propscribe | Stores your cookie consent preference | 1 year | Essential |
| ph_* | PostHog | Product analytics — page views, feature usage | 1 year | Analytics |
| intercom-* | Intercom | Customer support chat and user identification | 9 months | Support |
4. Local Storage
In addition to cookies, Propscribe uses browser local storage to persist form drafts (e.g., propscribe_draft_*) so you don't lose your work if you navigate away. This data never leaves your device and is not shared with any third party.
5. Third-Party Cookies
The third-party providers listed above may also set their own cookies subject to their own privacy policies:
6. Managing Your Cookie Preferences
You can update your cookie preferences at any time using our cookie settings panel:
You can also control cookies through your browser settings. Note that disabling essential cookies will prevent you from logging in and using the platform.
To opt out of PostHog analytics, visit PostHog's opt-out page.
7. Changes to This Policy
We may update this Cookie Policy when we add new features or integrations. Material changes will be communicated via the platform or email.
8. Contact
Questions about our use of cookies? Email privacy@propscribe.ai.